At furn Sale Store, we take pride in crafting premium bedding products with the same care and attention to detail that we apply to your shopping experience. We want you to be completely satisfied with your purchase of our luxurious duvet covers, bedding sets, pillows, and other bedroom essentials. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy is designed with your comfort in mind.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure our products meet your expectations for quality and comfort.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original condition with tags attached
- Unused and unwashed
- In the original packaging
- Accompanied by the original receipt or proof of purchase
- Pillows
- Duvets
Return & Exchange Process
Follow these simple steps to return or exchange an item:
Step 1: Submit Your Return/Exchange Request
Email us at [email protected] with the following information using the template below:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear furn Sale Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return/Exchange: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with tags attached and unused.
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our customer service team will respond within 2 business days with return authorization and shipping instructions.
Step 3: Ship Your Return
Package your item securely and ship to our returns address:
82 Nant Hall Rd
St. Asaph, GB CH4D 8QT
Please include your return authorization number and order details inside the package.
Step 4: Processing
Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days.
Refund Information
Refunds will be processed to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchange Policy
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will contact you to discuss alternatives or process a refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
International Returns
As we serve customers globally (excluding some Asian and remote regions), return shipping costs for international orders are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service for your return.
Questions?
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re committed to ensuring your experience with furn Sale Store is as comfortable and satisfying as our premium bedding products.
Email: [email protected]
Address: 82 Nant Hall Rd, St. Asaph, GB CH4D 8QT
Response Time: 1-2 business days
Thank you for choosing furn Sale Store for your bedroom essentials. We appreciate your trust in our products and service.