Shipping Information
At furn Sale Store, we understand that timely delivery is essential to your comfort. We strive to process and ship your orders as efficiently as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
International Shipping
We proudly serve customers worldwide, excluding some Asian and remote regions. Please note that customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer.
Returns & Exchanges Policy
Your satisfaction is our priority. If our products don’t meet your expectations, we offer a straightforward returns and exchanges process.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
To be eligible for a return or exchange, items must be:
- In original condition with tags attached
- Unused and unwashed
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Important Note on Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following products unless they are defective:
- Pillows
- Duvets
Return & Exchange Process
Step 1: Submit Your Return/Exchange Request
Email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear furn Sale Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with tags attached and unused.
Thank you,
[Your Full Name]Step 2: Wait for Authorization
Our customer service team will respond within 2 business days with return authorization and shipping instructions.
Step 3: Ship Your Return
Package your item securely and ship to our returns address:
furn Sale Store Returns
82 Nant Hall Rd
St. Asaph, GB CH4D 8QT
Please include your return authorization number and order details inside the package.
Step 4: Processing
Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days.
Refund Information
Refunds will be processed to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchange Policy
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will contact you to discuss alternatives or process a refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
International Returns
Return shipping costs for international orders are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service for your return.
Questions?
If you have any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team.
Email: [email protected]
Address: 82 Nant Hall Rd, St. Asaph, GB CH4D 8QT
Response Time: 1-2 business days
Thank you for choosing furn Sale Store for your bedroom essentials. We appreciate your trust in our products and service.